Privacy Policy

  1. Privacy:
    We value your privacy and are committed to protecting your personal information.
    When you shop with us, we may collect details such as your name, email address, phone number, shipping address, and payment information to process your orders and provide customer support.

We do not sell, trade, or rent your personal data to third parties. Your information is used strictly for:

  • Order processing and delivery
  • Customer support and communication
  • Improving our website and services

All payment transactions are securely processed through trusted third-party payment providers. We do not store your card details.

2. Shipping Policy:

We ship pet accessories and products to our customers with care and reliability.

  • Processing Time: Orders are processed within 1–3 business days.
  • Delivery Time: Delivery times may vary depending on your location and selected shipping method.
  • Shipping Fees: Shipping costs are calculated at checkout.
  • Delays: While we do our best to deliver on time, delays caused by couriers, customs, or unforeseen circumstances are beyond our control.

Once your order is shipped, tracking details will be provided (where available).

3. Returns & Refund Policy:

Your satisfaction and your pet’s happiness matter to us 🐾
Returns are accepted within 7–14 days of delivery (adjust as needed).

  • Items must be unused, in original condition, and in original packaging.
  • Certain items such as used products, clearance items, or hygiene-related products may not be eligible for return.

Refunds:

  • Approved refunds will be processed back to the original payment method.
  • Shipping fees are non-refundable unless the item arrived damaged or incorrect.

If you receive a damaged or wrong item, please contact us within 48 hours of delivery with clear photos.

4. Exchange Policy:

If you ordered the wrong size or item, we’re happy to help with an exchange (subject to availability).
Customer may be responsible for return shipping costs.
Exchanges are processed after the original item is received and inspected.

5. Order Cancellation Policy:
Orders can be cancelled before they are shipped.
Once an order has been shipped, it cannot be cancelled and will fall under our return policy.

6. Product Information Disclaimer:
We make every effort to display product colors, sizes, and descriptions accurately. However:
Actual colors may vary slightly due to screen settings.
Sizes and measurements may have minor variations.
If you’re unsure about a product, feel free to contact us before placing your order.

7. Pet Safety Disclaimer:

  • Our products are designed for pets, but pet supervision is always recommended.
  • Always choose products appropriate for your pet’s size, breed, and behavior.
  • We are not responsible for misuse of products or injuries resulting from improper use.

8. Intellectual Property:

All content on this website, including images, text, logos, and designs, belongs to our store and may not be copied, reproduced, or used without permission.

9. Changes to Our Policies:
We reserve the right to update or modify these policies at any time. Any changes will be posted on this page.